Last updated: 2026
At FREECH, we value your privacy and are committed to protecting your personal information.
When you place an order or interact with our website, we may collect details such as your name, email address, phone number, shipping address, and payment-related information. This data is used strictly for order processing, customer support, and improving our services.
Payments on our website are securely processed through trusted third-party payment gateways including Razorpay, Cashfree, and PayPal. FREECH does not store or have access to your card or banking details.
Your personal information is never sold, rented, or shared with third parties, except where required to fulfill your order, comply with legal obligations, or process payments.
By using our website, you consent to the collection and use of information as outlined in this policy.
We want you to have a smooth experience with FREECH. If you receive a product that is damaged, defective, or incorrect, you may request a replacement or refund.
Requests must be raised within 7 days of delivery
The product must be unused, unwashed, and in original condition with tags intact
Proof such as images or videos may be required for verification
Once approved, replacements or refunds will be processed accordingly. Refunds will be issued to the original payment method used during checkout.
Please note that FREECH reserves the right to reject requests that do not meet the above criteria.
Orders can be cancelled only before they are shipped.
Once an order has been dispatched, it cannot be cancelled. If you wish to cancel your order, please contact us as soon as possible with your order ID.
Refunds for successfully cancelled orders will be processed within 5–7 business days, depending on the payment method and bank processing times.
FREECH processes orders within 2–5 business days after confirmation.
Delivery timelines may vary depending on location
Both domestic and international shipping timelines are subject to courier partner operations
FREECH is not responsible for delays caused by logistics providers, customs clearance, or unforeseen circumstances
You will receive tracking details once your order has been shipped.
For any order-related queries, cancellations, or policy questions, please contact us with your Order ID.
Email: freechofficial@outlook.com
Instagram: @freech.in
We usually respond within 24–48 hours.